Refund Policy

1. General information

We want you to be satisfied with your order at Yomera.
If something does not fit, you will find all the important information about returns and refunds here.

2. Cancellation and return

You have the right to cancel your order within 30 days of receiving the goods.

You can find more information on this in our cancellation policy.

You bear the costs of the return yourself.

3. Conditions for refunds

A refund will be issued as soon as:

• the goods have arrived with us
• or a shipping proof of the return is available

The goods should be:

• undamaged
• complete
• preferably in the original packaging

arrive with us.

4. Exclusion of refunds

Refunds are excluded for:

• opened or unsealed products that cannot be returned for hygiene reasons
• perishable goods
• products that have already been used

5. Refund method

The refund will be made using the original payment method.

The refund will be processed within 14 days after receipt of the cancellation notice or after receipt of the goods or a shipping proof.

6. Damaged or incorrect items

If your order arrives damaged or does not match the order, please contact us immediately at:

office@yomera.de

We will quickly find a suitable solution (replacement or refund).

7. Late or missing refunds

If you have not yet received your refund:

• first check your bank account
• contact your credit card company or bank

It may take some time for the refund to be visible.

If there is still a problem, please contact us.