General Terms and Conditions

The following General Terms and Conditions (GTC) govern the sale of products
by Benjamin Senay, Rheingaustraße 6, 12161 Berlin, email: office@yomera.de, hereinafter referred to as the
“provider” means, via the online shop at www.yomera.de.

§ 1 Scope of application

(1) These GTC apply to all contracts concluded between the provider and both private customers (within the meaning of § 13 BGB) and business customers (within the meaning of § 14 BGB) via the online shop at
concluded at www.yomera.de.

(2) The customer's deviating terms and conditions shall not apply unless the provider expressly agrees to their validity in writing.

(3) The range of products offered includes: herbs, teas, plant extracts, resins, incense, natural products, sprays, room fragrances, cosmetics, accessories, and traditional
Products

§ 2 Conclusion of the contract

(1) The contract is concluded with the provider: Benjamin Senay, Rheingaustraße 6, 12161 Berlin.

(2) The contract and negotiation language is German.

(3) The offers are exclusively intended for customers with a delivery address within the following countries or regions: Germany & EU

(4) The customer must be at least 18 years old.

(5) The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an order. The customer submits a binding offer by

they complete the ordering process and finally click the “place order now” button. Receipt of the
The order is confirmed by an automatic email, which does not yet constitute acceptance of the

which constitutes an offer. The purchase contract is only concluded through express confirmation of acceptance by e-
email or by dispatch of the goods.

(6) Orders exceeding customary household quantities require the express
the provider's consent. This applies both to the number of products ordered within an
both placing an order and submitting multiple orders for the same product.

(7) The order data is stored after the contract is concluded and can be
viewed.

(8) The customer agrees to receive invoices exclusively in electronic form.
Electronic invoices are provided by email or in the customer account.

§ 3 Right of withdrawal

(1) Withdrawal instructions for private customers

The customer has the right to withdraw from the contract within fourteen days without stating a reason.

The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, other than the carrier, takes possession of the last goods.

To exercise the right of withdrawal, the customer must inform the provider, Benjamin Senay, Rheingaustraße

6, 12161 Berlin by means of an unequivocal statement (e.g. a letter sent by post or an e-
inform them of their decision to withdraw from the contract by mail). The customer may use this to

use the attached model withdrawal form, although this is not mandatory.

To meet the withdrawal period, it is sufficient for the customer to send the notice of exercising the
sends the notice of exercising the right of withdrawal before the withdrawal period expires.

(2) Consequences of Withdrawal

If the customer withdraws from the contract, the provider shall reimburse all payments received from the customer
including delivery costs (except for the additional costs resulting from the fact that
that the customer chose a different type of delivery from the cheapest delivery offered by the provider
chosen standard delivery), without undue delay and no later than fourteen days from the day
to reimburse, on which the notification of withdrawal from this contract is received by the provider
For this reimbursement, the provider will use the same means of payment that the customer used for the
used for the original transaction, unless expressly
agreed; in no event will the customer be charged any fees for this reimbursement. The
The provider may withhold reimbursement until they have received the goods back or until the customer
has provided proof that they have returned the goods, whichever is earlier.
point in time.

The customer must return the goods without undue delay and in any event no later than fourteen days from
the day on which they notify the provider of the withdrawal from this contract, to return or
The deadline is met if the customer sends the goods before the expiry of the fourteen-day period or
sends it.

The customer bears the cost of returning the goods.

The customer is only liable for any loss in value of the goods if this loss in value
to an extent necessary to inspect the condition, properties, and functioning of the goods.
necessary handling of them.

Model Withdrawal Form

If the customer wishes to withdraw from the contract, they may complete this form and
return:
Benjamin Senay, Rheingaustraße 6, 12161 Berlin

I/We hereby revoke the contract concluded by me/us for:
- the purchase of the following goods/services:

- Ordered on/received on:
- Name of consumer(s):
- Address of consumer(s):
- Date:
- Signature of consumer(s) (only for notification on paper):

________________________________

(3) Right of Withdrawal for Business Customers

Business customers (within the meaning of Section 14 of the German Civil Code) do not have a statutory right of withdrawal. Contracts with
Business customers are bound and may
be canceled only under the statutory provisions or in accordance with the contractually agreed terms.

§ 4 Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated
and for whose manufacture an individual selection or specification by the consumer
is decisive or that are clearly tailored to the consumer’s personal needs
are also excluded. It likewise does not apply to goods that can spoil quickly or whose expiration date
would quickly exceed. Goods that were delivered sealed and for reasons of
is not suitable for return for reasons of health protection or hygiene if their seal
after delivery has been removed, are excluded from the right of withdrawal. In addition, this applies to goods that are not suitable for return for reasons of health protection or hygiene if their seal
right of withdrawal does not apply to goods that, after delivery, have become inseparably mixed with
mixed with other goods. Finally, goods in sealed packaging whose
seal has been removed after delivery, such as CDs, DVDs, or software, from the
right of withdrawal is excluded.

§ 5 Prices and Shipping Costs

(1) All stated prices include statutory value-added tax.

(2) The stated prices do not include the applicable shipping costs. Within Germany, delivery is free of charge for orders of €79 or more. Outside Germany, delivery is free of charge for orders of €149 or more.

(3) Products in the online shop may occasionally be mistakenly displayed at an incorrect price. In such a case, the provider will contact the customer before shipping the goods to inform them that the actual price is higher and ask whether they wish to
purchase the product at the correct price or cancel the order. If the correct price
if the price of a product is lower than the stated price, the provider will charge the lower amount
calculate the lower amount and send the product.

(4) The prices stated at the time of ordering shall apply. If list prices are available,
the list prices applicable at the time of the order shall apply.

§ 6 Customs

(1) For orders for delivery outside the European Union, import duties and taxes
may be incurred as soon as the package reaches its destination. These additional fees
must be borne by the customer; the provider has no influence over these fees. Since
Since customs regulations differ from country to country, the customer should contact their local customs authority
For further information, the customer should contact their local customs authority.

(2) For orders from abroad outside the European Union, the customer
is considered an importer and must comply with all laws and regulations of the country in which they
receives the products. The provider points out that cross-border shipments may be subject to opening
and may be subject to opening and inspection by customs authorities.

§ 7 Payment Terms

(1) Payment of the purchase price is due upon conclusion of the contract. The customer may pay the purchase price by means of
pay using the payment methods specified in the online shop.

(2) PayPal: After completing the order, the customer is redirected to PayPal, where they

initiate payment. Shipping takes place after receipt of payment has been confirmed.

(3) During the ordering process, the customer enters their Maestro card details. The debit
takes place after the goods are shipped.

(4) Credit card: During the ordering process, the customer enters their credit card details. The
amount will be debited after the goods are shipped.

(5) Klarna: The customer may pay via Klarna by invoice or in installments. The
Payment terms are specified by Klarna.

(6) Gift card: The customer may pay the invoice amount with a valid gift card from the
pay the provider. Shipping takes place after payment has been confirmed.

(7) Apple Pay: During the ordering process, the customer enters their Apple Pay details and confirms
payment via Apple Pay. The amount will be debited after the goods are shipped.

(8) Google Pay: During the ordering process, the customer enters their Google Pay details and
confirms payment via Google Pay. The amount will be debited after the goods are shipped.

(9) When the goods are shipped, the invoice is sent by email or, if no email address is on file,
sent by post to the specified billing address.

(10) If the customer defaults on payment or a direct debit is returned, the provider is entitled
to claim damages for late payment (e.g., reminder fees, default interest, chargeback fees).

(11) Payment by sending cash or checks is not possible.

§ 8 Retention of Title

(1) The delivered goods remain the property of the provider until the purchase price has been paid in full.
of the provider.

(2) The customer is required to handle the goods with due care during the retention of title. In particular, the customer must carry out all necessary maintenance and inspection work in good time at their own expense
to carry out.

(3) The customer must notify the provider immediately in writing if the goods are seized
or is subjected to any other intervention by third parties, so that the provider can bring an action pursuant to Section 771 of the German Code of Civil Procedure
can. If the third party is unable to reimburse the provider for the legal and out-of-court
the costs of legal proceedings pursuant to Section 771 of the German Code of Civil Procedure, the customer shall be liable for the loss incurred by the provider
loss incurred.

§ 9 Delivery, Cancellation and Shipping

(1) Unless otherwise stated in the offer, the delivery time is expected to be 3–8 business days.
The provider endeavors to meet the stated delivery times. If delivery deadlines cannot
can be met, the customer will be informed immediately and any payments already made
will be refunded.

(2) Unless otherwise agreed, delivery will be made to the delivery address provided by the customer
within Germany. Information on product availability can be found on the provider's website.
can be found. All information on product availability, dispatch, or delivery times is non-binding unless
they are expressly designated as binding.

(3) If, during processing of the order, it is determined that the ordered products
are unavailable, the customer will be informed without delay by email or message in the customer account.
informed. The customer's statutory claims shall remain unaffected.

(4) Delivery shall take place depending on the customer's selected payment method. For payment in advance, delivery shall take place
after receipt of payment. For all other payment methods, delivery shall take place after conclusion of the contract.

(5) If the order is shipped in multiple packages, the customer may
receive a separate dispatch confirmation. In this case, a separate purchase contract is concluded for each dispatch confirmation.
a separate purchase contract for the products listed in the respective dispatch confirmation is concluded.

(6) The customer may cancel the order free of charge until the goods are dispatched. After
after dispatch, cancellation is only possible in accordance with the provisions on the right of withdrawal.

(7) Partial deliveries are permitted insofar as they are reasonable for the customer. Additional shipping costs
will only be incurred if expressly agreed.

(8) If delivery of the goods fails due to the customer's fault,
the provider reserves the right to withdraw from the contract. Any payments already made will be
refunded to the customer without delay.

(9) If the provider is unable to deliver the ordered goods through no fault of its own because
if the provider's supplier fails to fulfill its contractual obligations, the provider shall be entitled to
entitled to withdraw from the contract. In this case, the customer will be informed without delay and any payments already made
payments will be refunded.

(10) If delivery of the ordered products is delayed or rendered impossible due to force majeure or other unforeseeable,
extraordinary circumstances beyond its control—such as natural disasters, war, strikes, or
official measures, the delivery periods shall be extended or delivery shall become impossible.
reasonable. The provider will inform the customer without delay of the unavailability. In
In such cases, the provider shall be entitled to withdraw from the contract. The customer will be
informed of the withdrawal without delay, and any payments already made will be refunded.

(11) The provider shall not be liable for delivery delays caused by circumstances
that are beyond its control (force majeure). In such a case, the
the customer is informed without delay and a new delivery date is agreed.

§ 10 Transport Damage

If you receive the goods with obvious transport damage, please report such damage
Please report the error to the delivery person immediately and contact us without delay.

(2) Failure to submit a complaint or contact us has no consequences for your statutory
have no consequences for your warranty rights. However, they help us assert our own claims

to assert claims against the carrier or transport insurer.

§ 11 Warranty

(1) Warranty for private customers
If the customer is a consumer, the warranty shall be governed by the statutory provisions.
Consumers in the EU also have a statutory
statutory warranty period of two years from delivery of the goods.

(2) Used goods
For used goods, the warranty period may be shorter than two years.

(3) Warranty for business customers
If the customer is not a consumer, a defect shall be remedied by replacement delivery or repair.
The provider may choose whether to remedy the defect by eliminating it or delivering a
defect-free item. For business customers, the limitation period is one year. This
This limitation does not apply to claims for damages based on injury to life, body, or
health, as well as in cases of intent or gross negligence.

§ 12 Liability (for private customers)

This liability clause applies exclusively to private customers (within the meaning of Section 13 of the German Civil Code (BGB)).

(1) If the customer is a consumer, liability shall be governed by the statutory provisions.

(2) The provider’s liability for breaches of contractual obligations and under tort law is limited to intent and
gross negligence. This limitation of liability does not apply in the event of injury to life,
the customer’s body and health, in claims arising from the breach of material
contractual obligations (cardinal obligations) and for compensation for damages caused by default in accordance with § 286 BGB. In this respect,
the provider is liable for every degree of fault.

(3) In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), liability

the provider’s liability is limited in amount to the typically foreseeable damage. Material
Contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract and on
which the customer may regularly rely on compliance.

(4) The above exclusion of liability also applies to slightly negligent breaches of obligations by the
the provider’s legal representatives or vicarious agents.

(5) The provider assumes no responsibility for the content and accuracy of the information in
customers’ registration and profile data, as well as other content generated by customers.

(6) Claims for damages are limited to foreseeable, typical contractual damage. However,
In the event of default, maximum liability is 5% of the order value.

(7) Claims for damages based on injury to life, body, or health
are based on these circumstances become time-barred after 30 years; all other claims for damages become time-barred after two
years. The limitation period begins at the end of the year in which the claim arose
and the creditor has become aware of the circumstances giving rise to the claim and the identity of the
has obtained or should have obtained without gross negligence (§ 199 (1) BGB).

(8) The provider is entitled to review texts created and files uploaded by customers for
to verify compliance with statutory provisions and legal requirements. In the event of
In the event of violations, the provider reserves the right to remove this content in whole or in part, as appropriate.

(9) Liability under the Product Liability Act remains unaffected.

§ 13 Liability (for business customers)

This liability clause applies exclusively to business customers (within the meaning of Section 14 of the German Civil Code (BGB)).

(1) The provider’s liability for breaches of contractual obligations and under tort law is limited to intent and
gross negligence. This limitation of liability does not apply in the event of injury to life,
the customer’s body and health, in claims arising from the breach of material
contractual obligations (cardinal obligations) and for compensation for damages caused by default in accordance with § 286 BGB. In this respect,

the provider is liable for every degree of fault.

(2) In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), liability
the provider’s liability is limited in amount to the typically foreseeable damage. Material
Contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract and on
which the customer may regularly rely on compliance.

(3) The aforementioned exclusion of liability also applies to slightly negligent breaches of duty by the
the provider’s legal representatives or vicarious agents.

(4) The provider assumes no responsibility for the content or accuracy of the information in
customers’ registration and profile data, as well as other content generated by customers.

(5) Claims for damages are limited to foreseeable damage typical for the contract. In the event of
In the event of default, maximum liability is 5% of the order value.

(6) Claims for damages based on injury to life, body, or health
are based, become time-barred after 30 years; all other claims for damages become time-barred after one
year. The limitation period begins at the end of the year in which the claim arose and
the creditor became aware of the circumstances giving rise to the claim and the identity of the debtor
has obtained or should have obtained without gross negligence (§ 199 (1) BGB).

(7) The provider is entitled to review texts created and files uploaded by customers for
to verify compliance with statutory provisions and legal requirements. In the event of
In the event of violations, the provider reserves the right to remove this content in whole or in part, as appropriate.

(8) Liability under the Product Liability Act remains unaffected.

§ 14 Data Protection

(1) The collection and processing of personal data is carried out in accordance with the applicable
data protection provisions. The provider undertakes to treat customers’ data confidentially
process them confidentially and not disclose them to third parties unless the customer has expressly consented

or there is a statutory obligation to do so.

(2) The customer has the right to obtain information about the data stored about them free of charge at any time
and to request the correction, deletion, or restriction of the processing of their data.

(3) Further information on data protection can be found in the provider’s privacy policy.

§ 15 Set-Off and Right of Retention

(1) The customer is only entitled to set off claims if their counterclaim has been established by a final and binding judgment
has been established or is undisputed by the provider.

(2) The customer may exercise a right of retention only insofar as his counterclaim
is based on the same contractual relationship.

§ 16 Special Provisions for Digital Products and Services

(1) Digital products are generally made available to the customer by download or via email
provided. After payment is received, the customer will receive the corresponding access credentials or
download links.

(2) Statutory warranty rights for defects apply to digital products. In the event of a defect,
the customer is entitled to supplementary performance, i.e., remedy of the defect or delivery of a
defect-free product.

(3) The customer must ensure that the technical requirements for receiving and
use of the digital products are met. The provider assumes no liability for disruptions
or damage attributable to inadequate technical requirements on the customer's part.

(4) For services that are not provided in the form of physical products or digital content
the statutory provisions governing service contracts (§§ 611 et seq. BGB) shall apply.

(5) The customer undertakes, when using services, to
to perform the required cooperation in a timely and complete manner. If the customer fails
if the customer fails to fulfill this obligation, the provider may invoice the resulting additional effort
issue an invoice.

§ 17 Rights of Use for Digital Content

(1) Upon purchasing a digital product, the customer receives a simple, non-transferable, perpetual
an unlimited right of use to the purchased content, unless otherwise
agreed.

(2) The customer is not entitled to reproduce, distribute, or publicly
make them publicly accessible unless this is expressly permitted by contract.

(3) All copyrights remain with the provider or the respective rights holder.

§ 18 User Account

(1) The customer is obliged to provide complete
and truthful information. The customer must keep his access credentials (username
and password) securely and protect them from access by third parties. The provider is not liable for
damage resulting from the misuse of access credentials, provided that the provider is not responsible for the misuse
is not responsible. The customer may create only one user account. Multiple registrations are
are not permitted and may lead to the suspension or deletion of user accounts.

(2) The customer is obliged to update any changes to his personal data, particularly his contact and
payment details in the user account without delay. The customer is responsible for all
for activities carried out under his user account, unless he has
not responsible for the misuse of his account.

(3) The Provider reserves the right to block or delete the User Account if
there are indications of misuse, the Customer breaches these GTC, or

the Customer provided incorrect information during registration. The Customer may request deletion of their User Account at any time if
request deletion of their User Account. The Provider will delete the User Account and all associated data
delete the associated data without undue delay, unless statutory retention obligations
prevent this. After the User Account has been deleted, the Customer may only
create a new User Account by registering again.

(4) The Provider will endeavor to ensure a high level of availability of the User Account. Temporary
restrictions or interruptions due to technical maintenance work or
unforeseeable events (e.g., force majeure) cannot, however, be excluded. The
The Provider shall not be liable for damage caused by the temporary unavailability of the
arise in connection with the User Account, unless the Provider is responsible for the unavailability.

(5) The Provider reserves the right to amend, expand, or restrict the functions and content of the User Account at any time.
to amend, expand, or restrict them. Amendments to this clause will be communicated to the Customer
communicated by email at least four weeks before they take effect. If the Customer
does not object to the amendments within four weeks of receiving the notice of amendment, the
the amendments shall be deemed accepted. The Provider will inform the Customer of this legal consequence in the
specifically draw attention to this legal consequence in the notice of amendment.

§ 19 Amendments to the GTC

(1) The Provider reserves the right to amend these GTC at any time with effect for the future.

(2) The amendments will be communicated to the Customer by email at least four weeks before they take effect
notified.

(3) If the Customer does not object to the amendments within four weeks of receiving the
notice of amendment, the amendments shall be deemed accepted. The Provider will inform the Customer of
specifically draw attention to this legal consequence in the notice of amendment.

§ 20 Force Majeure

(1) Events of force majeure that substantially impede or make delivery by the Provider impossible
entitle the Provider to postpone delivery for the duration of the impediment
or to withdraw from the contract in whole or in part with respect to the unfulfilled portion.

(2) Force majeure includes all events beyond the Provider’s control
and whose occurrence was unforeseeable at the time the contract was concluded, such as
natural disasters, war, terrorist attacks, import and export bans, strikes, official
official orders, or other serious operational disruptions without fault on the part of the Provider.

§ 21 Transfer of Contract

(1) The Provider is entitled, with four weeks’ notice, to
transfer all or part of the obligations arising from this contractual relationship to a third party.

(2) In this case, the customer has the right to terminate the contract with immediate effect.

§ 22 Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany shall apply to all legal relationships between the provider and the customer,
Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, the
choice of law only insofar as this does not deprive consumers of
the protection afforded to consumers by the mandatory provisions of the law of the state of their habitual residence is not withdrawn.

(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the
separate assets, the exclusive place of jurisdiction for all disputes arising from this contract shall be the
registered office of the provider.

§ 23 Online dispute resolution and participation in a conciliation procedure

The European Commission provides a platform for online dispute resolution (ODR), available at
https://www.ec.europa.eu/consumers/odr erreichbar ist. Zur Teilnahme an einem

The provider is neither obliged nor prepared to participate in a dispute resolution procedure before a consumer arbitration board.
nor is it prepared to do so. Nevertheless, the provider always endeavors to resolve any differences arising from a
resolve the dispute amicably.

§ 24 Final provisions

(1) The language of the contract is German.

(2) The provider does not offer any products or services for purchase by minors.
Children's products may be purchased only by adults. Persons under 18 years of age may
may use the website only with the involvement of a parent or legal guardian.

(3) Should individual provisions of these General Terms and Conditions be invalid or unenforceable, or become so after
become invalid or unenforceable upon conclusion of the contract, the validity of the remaining
provisions remain unaffected. The invalid or unenforceable provision shall be replaced by
the effective and enforceable provision whose effects most closely approximate the economic
come closest to the objective that the contracting parties pursued with the invalid or
pursued with the unenforceable provision.

(4) Amendments or additions to these General Terms and Conditions must be made in writing. This also applies to the
invalidation of this written-form requirement.

(5) The provider reserves the right to make changes to the website, regulations, and conditions
including these General Terms and Conditions at any time. The respective
sales conditions, contractual conditions, and General Terms and Conditions that apply at the time of your
are in effect, unless an amendment to these terms and conditions is required by law or by
an official order is required (in this case, they also apply to orders that
you have previously made).

(6) No verbal ancillary agreements have been made. Amendments or additions to this agreement
must be in writing.